easyJet Airline Company Limited (‘easyJet’) provides flights for easyJet Holidays as principal and is disclosed agent for travel insurance, car rental and airport parking. In addition, easyJet takes all payments relating to easyJet Holidays bookings.
Lowcostbeds.com AG arranges accommodation and transfers for easyJet Holidays as disclosed agent for third party suppliers.
We are committed to protecting your privacy, and take Our responsibilities regarding the security of customer information very seriously. This policy explains how We use any customer information collected from you or provided by you to Us and how We protect your privacy.
For the purposes of the UK Data Protection Acts of 1984 and 1998 (the 'Acts'), either easyJet or Lowcostbeds may act as the data controller, depending on the purpose of the processing and the intended use of the data.
1. Use of Customer Information
We require certain information to allow Us to process your booking. We collect the details provided by you (e.g. by completing online forms and during any registration process), together with information We learn about you from your use of Our services and your visits to the holidays.easyjet.com website and other sites accessible from them (e.g. your IP address, operating system, browser type, etc). We also collect information about the transactions you undertake including details of payment cards used.
We may collect additional information in connection with your participation in any promotions or competitions offered by Us and information you provide when giving Us feedback or when raising complaints or queries.
We will use your information to provide and personalise Our services. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Our products and services or those of other carefully selected companies which We think may be of interest to you. We may contact you by post, email, telephone (including SMS) or fax for these purposes. Your confirmation e-mails (which may include details of bookings made through the easyJet Holidays website) may include marketing material which We may feel will be of interest to you from other third parties.
Your data may be used for the following purposes: accounting, billing and audit, credit or other payment card verification and screening, immigration and customs control, safety, security, health, administrative and legal purposes, statistical and marketing analysis, systems testing, maintenance and development, customer surveys, customer relations and to help Us in any future dealings with you, for example by identifying your requirements and preferences.
Once your booking (or registration to receive newsletters through the holidays.easyJet.com website) has been processed by Us, you will be able to manage your preferences by accessing your password protected profile “My easyJet” on easyJet.com. This includes a "Contact Preferences" page that will allow you to tailor Our commercial communications to your preferences. You can opt-out of receiving e-mail updates at any time by logging in to your Contact Preferences Page on easyJet.com.
If you do not want to receive commercial communications from Us, please select your choices by using the opt-out box available on that page or by using the link at the bottom of any commercial communication.
We like to hear your feedback to help Us improve Our services. We may contact you by post, e-mail, telephone or fax to ask for your opinions.
Please note that there may be instances where it may be necessary for Us to communicate with you, for administrative or operational reasons which may include, for example, advising you of alterations to flights, hotels or other elements of your holiday.
We may also use and analyse the information that We collect so that We can administer, support, improve and develop Our businesses.
The information that you provide to Us will be held in Our systems, which are located on Our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for Us for the purposes set out in this policy or for other purposes approved by you.
It is possible that your data may be transferred, stored and processed outside of Europe by Us or Our partners (for example accommodation providers).
2. Site tracking
We use tracking software to monitor customer traffic patterns and site usage to help Us develop the design and layout of the site to better meet the needs of visitors to holidays.easyJet.com. This software does not enable Us to capture any personally identifying information.
3. Security to protect your information and data retention
When you book a holiday or enter personally identifying information, your details are transmitted across the internet securely using high-grade encryption (128 bit). Whilst We will take the utmost care to protect personal data, We cannot guarantee the security applied to information before it reaches Our website.
Furthermore, as required by the Acts , We follow strict security procedures in the storage and disclosure of information which you have given Us, to prevent unauthorised access. Our security procedures mean that We may request proof of identity before We are able to disclose sensitive information to you.
In the circumstances set out in this policy where We pass your information to a third party, We will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by Us. This does not apply where We are required by law to pass your information to a third party.
We will retain your information for a reasonable period or as long as the law requires.
Cookies are also used in email messages you have agreed to receive and at the holidays.easyjet.com website to help Us measure the effectiveness of advertising and how visitors use the website. If you do not want to help Us learn how to improve Our offers and marketing strategy, you can “opt-out” of this email cookie.
If you click on a link in the e-mail, We may set a cookie on your browser. If you visit holidays.easyJet.com as a result of clicking on a link, We are able to understand how you interact with the pages of the website through the combination of the cookie and pixels set on the pages of the website. This enables Us to understand what interested you in Our emails and what did not, and what interests you about the website and what does not. We can then try to send you more interesting information in the future. Please note that this information is for Our use only – We do not disclose or share this information with any third parties. If you do not wish this to happen, you can change the cookie settings in your browser.
5. Use of pixels
In order to understand how Our customers interact with the emails and the content that We send, We use pixels in the email in order to understand who has opened the message. In order to provide Our content in the most interesting way, We may also use pixels to learn whether you can receive emails in text or html form.
6. Disclosure to third parties
We may pass on your information to other third parties with respect to providing the other constituent parts of your holiday such as airport parking, airport transfers, travel insurance and car rental as is set out in your booking terms and conditions. We or Our partners may also send you details of other products which We think may be of interest.
We may pass your personal data onto government authorities or enforcement bodies, including the Civil Aviation Authority for the purposes of ensuring compliance with any and all applicable legal and regulatory obligations e.g. for compliance with Advanced Passenger Information requirements.
From time to time, We make certain third party offers available through the holidays.easyjet.com website. If you choose to accept such an offer, We will disclose your contact and billing information to the third party who made the offer available to you.
We may pass personal data, which includes information about your method of payment and flight booking, to the credit or debit card company that issued the card with which you made your booking. For your convenience and information holidays.easyJet.com provides links to other websites. We would like to make you aware that these websites may operate under different security and privacy policies over which We have no control and therefore We take no responsibility for any information contained in these websites.
7. Your consent